WEATHER
Weather conditions can change rapidly in Boulder and safety is our highest priority. If the weather is inclement and not conducive to a safe and pleasant tour, JD's Joyrides will cancel the tour and riders can reschedule for another day or receive a full refund. Weather cancellations are subject to the sole discretion of JD's Joyrides.

CANCELLATION
Reservations are confirmed once payment is received.
A full refund will be issued on cancellations received 48 hours or more before scheduled tour/rental start time.
A refund less 25% will be issued on cancellations made 24-48 hours in advance of your scheduled starting time.
No refunds will be issued on reservations canceled within 24 hours of the scheduled starting time.
If you do not show up for your reserved tour/rental, no refund will be issued.
We appreciate your understanding.

If you are more than 15 minutes late for your rental pickup and do not make an effort to contact us, we reserve the right to cancel your reservation without refund.

If you are running late for your rental pickup, please contact us via phone or text ASAP. We do our best to adapt to your needs but we do require advance notice.

PRIVATE/GROUP TOURS
A $250 non-refundable deposit is required to reserve the time slot for a private or group tour. This amount will be applied to the full booking price.
Cancellations made more than 72 hours in advance of scheduled starting time will receive a full refund less the $250 deposit and any expenses incurred by JD’s Joyrides in the planning of your ride (e.g., additional bike rentals, food/refreshment purchases, hiring of staff, etc).